A Commitment: Excellence in Service
All employees who succeed at Oasis Golf Club develop a strong commitment to excellence in customer service. We believe, as with any service industry, our success will be a direct reflection of the level of satisfaction to our customers.
Our employees understand the importance of courtesy and friendliness. They understand the positive impact of a sincere smile or a warm greeting. They understand that every customer likes to be treated with respect and to feel special.
Excellence in service is not an option or a luxury, it’s a necessity.
Tradition Defines It.
Our employees have been building relationships with customers for many years. It is a tradition steeped in genuineness and honesty. It is a tradition of caring and serving. It is a tradition that defines our purpose and goal…excellence in service.
Common Sense Requires It.
It seems only logical that the key focus of a service industry should be service. Comfortable accommodation, reliable response to customer needs and courteous customer interactions are the tools of our trade.
We must not let ourselves fall victim to the snags that plague service industries such as indifferent attitudes, busy schedules, job frustrations or lack of focus. After all, it is only common sense.
Survival Dictates It.
Today’s environment is much different than the relaxed, deliberate times of the past. It’s a newer, more competitive place now. People and things move fast. Other golf courses compete for our customers. New business and services are coming to Mesquite almost weekly.
Those who will not only survive, but prosper, are the ones who remember the values of excellence in service. Because, despite the changing times, one need remains the same…the need to feel wanted, needed and respected. It’s the key to survival.
